Schengen visa applicants may submit complaints about the conduct of the consulate staff, the external service provider VFS Global or the visa application process via the contact form
In the contact form, please select the option “Complaints about Schengen Visa Process”. Please note that complaints may only be submitted in German or English. We are unable to follow up on complaints in languages other than German or English. Please enter one of the following three options in the “Subject” field of the contact form:
- Complaint about the conduct of consulate staff
- Complaint about the conduct of the external service provider VFS Global
- Complaint about the visa application process
We will follow up on your complaint once it has been received.
Important information: No legal remedies against decisions to refuse, annul or revoke a visa – in particular no remonstrations – may be submitted via the complaints contact form.